Support

Found a bug, stuck on something, or have an idea? Get in touch.

What to include

If something isn't working, these help me find it quickly:

• the app and its version (in the app's settings or about screen)
• your device and its iOS or iPadOS version
• if you're using the plug-in, the host app (AUM, Logic, GarageBand, Loopy Pro…)
• what you did, what you expected, and what happened instead
• a screenshot or screen recording, if you can

Questions

How do I get an app back on a new device?

Purchases belong to your Apple Account. Sign in with the same account, open the App Store, tap your picture, then Apps, and download it again. Anything bought inside an app can be restored from that app's settings.

How do I get a refund?

Apple handles payments, so refunds go through Apple at reportaproblem.apple.com. If something's wrong with an app, I'd still like to hear about it.

Where are my presets and recordings?

On your device, inside the app, and they're included in your iPhone or iPad backups. They're never sent to us.

The microphone or audio input isn't working

Check the app is allowed to use it in Settings › Privacy & Security › Microphone. In the web versions, check your browser's permission for this site. Audio input is processed on your device and never leaves it.

How do I use the plug-in in another app?

Install the app, open it once, then add it in your host as an Audio Unit (AUv3). It appears under the Tinkerhaus name.

Manuals

Each app has a guide: a two-minute start, every control explained, and answers to common questions. They’re all on the guides page.

Privacy

The apps don't collect anything about you. The details are in the privacy policy.